CECSO consistently since 1990 has followed the Total Quality program of 14 steps by Philip B. Crosby, who based his philosophy of quality in the CHANGE OF ATTITUDE and says, "The first thing you must have is the positive attitude of wanting to do better what you are doing, otherwise, any external effort will be useless ". It also establishes as the primary point of Zero Defects, stating "We must do things right the first time"